Customer Satisfaction Survey


All of us at Mervin Zimmerman Inc. are dedicated to providing the best possible service to our clients and would love to hear how we are doing. Please take a moment to complete this quick survey so we can continue to improve service to our customers and the community. Please complete all sections in the form below.

 

1 = very poor 2 = poor 3 = neutral 4 = good 5 = excellent



1. The professionalism and helpfulness of our staff

1 2 3 4 5

2. The convenience (day and time) of the service call for you

1 2 3 4 5

3. The technician's arrival within the scheduled time frame

1 2 3 4 5

4. The technician's preparedness for the service call (parts, tools, etc.)

1 2 3 4 5

5. The technician's listening and attention to your situation and concerns before making recommendations

1 2 3 4 5

6. The technician's explanation of various options in understandable terms

1 2 3 4 5

7. The technician's ability to complete the authorized work

1 2 3 4 5

8. The technician's respect for your property (protected and cleaned up work areas)

1 2 3 4 5

9. The technician's explanation of work completed

1 2 3 4 5

10. The technician's explanation of the final invoice

1 2 3 4 5

11. Your satisfaction with quality of service received for the price charged

1 2 3 4 5

From the list below, choose up to 3 qualities that are most important to you in selecting a service provider.

Easy to find phone number
Service Call convenient to your schedule
Technician arriving at scheduled time
Proper completion of the work for which you originally called
Alerting you to other issues that warrant concern
Trust and courtesy
Answering all of your questions and concerns
Explanation of the invoice and work done

Would you recommend us to others?

Yes No

Why or why not?

Please use this space for any suggestions you would like to share with us.



Check this box if you authorize Mervin Zimmerman Inc. to use your comment/quotation with your name and your city referenced for website and brochure marketing purposes.

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