Customer Satisfaction Survey

Please complete every question in the form below. We appreciate your feedback and will use it to better serve our customers and our community.

1 - poor

2 - below average

3 - average

4 - good

5 - excellent


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1. The professionalism and helpfulness of our staff
2. The convenience (day and time) of the service call for you
3. The technician's arrival within the scheduled time frame
4. The technician's preparedness for the service call (parts, tools, etc.)
5. The technician's listening and attention to your situation and concerns before making recommendations
6. The technician's explanation of various options in understandable terms
7. The technician's ability to complete the authorized work
8. The technician's respect for your property (protected and cleaned up work areas)
9. The technician's explanation of work completed
10. The technician's explanation of the final invoice
11. Your satisfaction with quality of service received for the price charged
From the list below, mark those that are most important to you in selecting a service provider (please mark 3 only). Easy to find phone number Service Call convenient to your schedule Technician arriving at scheduled time Proper completion of the work for which you originally called Alerting you to other issues that warrant concern Trust and courtesy Answering all of your questions and concerns Explanation of the invoice and work done
Would you recommend us to others?		Yes No
Why or why not?

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723 Rothsville Road, Lititz, PA

Phone: 717-626-1168 or 717-392-2236